Privacy Policy

This Privacy Policy explains how iontek.io (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or get in touch with us. We are committed to handling your data lawfully, transparently, and in line with the UK GDPR and the Data Protection Act 2018.

Who we are

iontek.io provides data engineering and AI services for manufacturers. For the purposes of data protection law, iontek.io is the data controller for the personal information described in this policy. You can reach us at hello@iontek.io or through our website at iontek.io.

Information we collect

We only collect what we need to respond to you and run our business:

• Information you give us — when you submit a contact form, book a discovery call, or email us: your name, work email, company, role, industry, and any details you choose to include in your message.
• Information collected automatically — basic technical and usage data such as your IP address, browser type, device, pages visited, and referring source, gathered through cookies and similar technologies (see our Cookie Policy).

How we use your information

• To respond to your enquiries and schedule discovery calls.
• To provide, operate, and improve our services and website.
• To send you relevant manufacturing data and AI insights, where you have asked us to or otherwise consented.
• To meet our legal, accounting, and regulatory obligations.

Our legal bases

We rely on one or more of the following lawful bases under the UK GDPR: your consent; our legitimate interests in operating and growing our business (balanced against your rights); the performance of a contract with you; and compliance with a legal obligation.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us run our business — for example website hosting, analytics, email/CRM, and calendar-booking providers — and only as needed to perform those services. We may also disclose information where required by law.

International transfers

Our team operates from the UK, Pakistan, and remotely. Where your information is transferred outside the UK, we put appropriate safeguards in place (such as Standard Contractual Clauses or an adequacy decision) to protect it.

How long we keep it

We keep personal information only for as long as necessary for the purposes set out above, after which it is securely deleted or anonymised. Enquiry and client records are typically retained for the duration of our relationship and a reasonable period afterwards to meet legal and operational needs.

Your rights

Under UK data protection law you have the right to access, correct, erase, restrict, or object to our use of your personal information, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us at hello@iontek.io. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Security

We use appropriate technical and organisational measures to protect your information against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your data and review our measures regularly.

Children

Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the latest revision. Material changes will be posted on this page.

Contact us

Questions about this policy or your personal information? Email us at hello@iontek.io.